Business terms of CeNano GmbH & Co. KG
I. Area of application
We handle your order in accordance with the applicable business terms at the time of the order. The valid version of the business terms can be viewed on our website [address] under "Business terms". In addition we send our business terms with your order confirmation. In case of doubt, the business terms published on our website shall apply. We expressly reserve the right to make changes and additions. Opposing business terms are not part of the contract.
II. Contract conclusion/cancellation
1. The contract is made when we accept your order as indicated by our confirmation; confirmation of the order is sent by e-mail. If you did not indicate an e-mail address when placing your order, the contract will take effect when the goods are shipped.
2. We reserve the right to make a credit check even after the contract has been concluded and if it is negative, to cancel the contract. We also reserve the right of cancellation in the event the goods will not be available for a period of at least four weeks or if there are data errors that prevent us from carrying out your order.
III. Right of cancellation
1. If you are a private end customer (consumer in the sense of § 13 BGB - German Civil Code), you may cancel your order within one month. This period begins at the time you receive the goods ordered and you are informed in writing of your right of cancellation. It is sufficient to send the shipment back within this period. No reason must be given for cancellation. Cancellation can be made in writing (letter, fax or e-mail) or by returning the goods, and must be sent to
CeNano GmbH & Co. KG
Paul-Huber-Str. 5
84405 Dorfen
Telefon: +49 8081/ 9 52 53 0
Telefax: +49 8081/ 9 52 53 111
E-Mail: info@cenano.de
Internet: www.cenano.de.
If you were given the cancellation information in writing before the contract was concluded, the cancellation period is 14 days.
2. Goods in package form are to be sent to the above address. Please do not open the seals of the bottles, as we cannot take opened bottles back. Please return the goods by mail in good condition, unopened, in the original packaging. It is sufficient to send the goods back in time to comply with the return period. The customer assumes the costs for returning the goods unless the goods delivered are not as ordered.Immediately after receiving the goods, we will refund the purchase price to the account you indicate.
3. We request compensation for deterioration of the goods. To avoid deterioration, we recommend that you do not use the goods as your property within the cancellation period and prevent anything that could reduce its value. You are not required to pay compensation if the deterioration of the goods is due to an inspection such as would be possible in a shop.
4. The right of cancellation acc. to Pt. 1 of the above law does not apply to orders for goods that are produced to your specifications or are clearly designed for your personal requirements (custom order).
IV. Delivery, shipping costs, and customs
1. We are entitled to make partial deliveries if part of the ordered goods is temporarily unavailable. We bear the additional shipping costs in this event.
2. Within Germany we deliver within two to four working days after receipt of the order. If we do not have the goods ordered in stock - for example due to increased demand - we will inform you of any possible delay. Shipping to other countries in the European Union and to Switzerland takes longer.
3. If possible, we ship with the GLS courier service unless sending with DHL is cheaper for you. The shipping costs are:
Customer share of shipping costs:
Flat rate in Germany: 5.95 EUR
to Belgium, Netherlands, Luxembourg, Denmark, Austria: 9.90 EUR
to France, Italy, Great Britain, Switzerland: 14.90 EUR
to Ireland, Finland, Portugal, Spain, Sweden, Norway, Poland, Czech Republic, Hungary, Slovakia, Slovenia: 19.90 EUR
to Greece and the Canary Islands: 19.90 EUR
to Turkey: 29.90 EUR
rest of the world: 39.90 EUR
4. Import fees (customs) may be due on shipments outside of the European Union and Switzerland; they are to be paid by the customer
5. Shipment abroad and express shipments as well as deliveries to a packing station of the Deutsche Post are calculated individually. COD fees for the post office as well as additional handling fees due to COD payments must be paid by the customer in full. The costs for COD delivery are also charged to the customer if the customer cancels the contract and returns the goods.
We are not liable for complying with delivery dates unless we have confirmed a date in writing. In the latter case, our liability is restricted to assuming the cost of returning the goods delivered too late.
In the event of non-availability of the services, we reserve the right to cancel the contract.
V. Terms of payment
1. Delivery in Germany is made against payment by direct debit, immediate bank transfer, credit card, or Paypal. We deliver to regular customers and public institutions on invoice. COD charged for the post office or any additional charges related to COD are at your expense. If you live outside of Germany, only payment by credit card is possible.We can issue invoices without VAT inside the EU only if you indicate your VAT ID number when ordering. If the billing address indicated cannot be reached for verification, we reserve the right to post an inquiry at the registration authorities to determine the correct address. The customer bears the costs incurred.
2. Rights of set-off and retention are excluded unless the counterclaim is undisputed or has been legally established.
VI. Retention of title
All goods delivered remain our property until full payment is made.
VII. Defects (warranty)
1. If the goods we deliver are defective, you may demand at your discretion that the defect be remedied or defect-free goods be supplied (supplementary performance) as per legal regulations. If supplementary performance is unsatisfactory, you may lower the purchase price or - in the event the defect is considerable - cancel the contract.
2. The customer can claim obvious defects of the goods delivered only if he reports this to us precisely within two weeks of receipt in writing or by email. It suffices to send the report within this period. Later complaints are excluded. If both parties to the contract are commercial entities, §§ 377 ff. HGB - German Commercial Code also apply.
3. We are not liable for damage that does not arise on the article itself and also not for any damage to property.
VIII. Data Protection
When ordering, you agree to allow us to save, process, and use the personal data provided for the purpose of handling your order.
IX. Choice of law and venue
1. German law shall apply to the exclusion of the UN Sales Convention.
2. The venue for business transactions with companies is Erding. We are also entitled to file suit at the customer's place of residence.